These terms and conditions apply to all orders and supersede all others.

The Company shall be named "Printwear & Promotions" and the "Buyer" shall be the person ordering the goods.

These Conditions shall apply to every order accepted by the company and no variation or obligation shall be effective unless given in writing by the Company and signed by a Director. Orders are accepted on the understanding that if any conflict arises between the Company’s terms and conditions and the Buyer then the Company shall prevail in all cases. The placing of an order by the Buyer is deemed as acceptance of the Company’s Terms and Conditions.

PAYMENT

We require payment in full before production of orders. Goods will not be completed or dispatched until payment is complete.

Account holders are required to make payment 30 days from date of invoice.

We use Sage Pay to collect/process transaction information for more information please see http://www.sagepay.co.uk/policies/security-policy

ARTWORK DESIGN AND DIGITISING

Prices on this website do not include decoration costs (such as Embroidery or printing). If you require decoration on your garments, please state on the personalisation button when ordering your garments and we will quote for applying your logo/artwork.

Once artwork designs and digitising samples are approved no major amendments can be made. If it is a drastic change to your logo we can edit it for a charge of £10.00 + VAT. If it is adding a name, any kind of lettering or change of colours we can edit it for £5.00 + VAT.

The Company cannot be held responsible for any artwork or digitising mistakes such as; spelling, size of lettering, and colours once approved.

DELIVERY & PRICING

Despatch time on personalised garments from receipt of order is normally 7-10 working days, sometimes in busiest periods this can be slightly longer, this is also dependent on stock availability, how quick artwork proofs are signed off and payment of order.

If you need an order for a specific date please let us know when enquiring.

All prices stated on this site exclude carriage, which is added at the end of the order. If your order exceeds £200.00 (exc. VAT), then you are entitled to free standard delivery.

Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods.

All deliveries will be charged at the prevailing rates applying at the date of such delivery.

Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges) which will be charged to you at current commercial rates.

Goods are shipped using a third party. The Company cannot take responsibility for any failures of third party couriers. Buyers are encouraged to arrange collection if the order is time critical. 

Goods will not be despatched until payment has cleared.

CONTACTING US

You can contact us between 8:00 am and 6.00pm Monday to Saturday and 10:00am till 4:00pm on a Sunday. Our aim is to get back to your emails and messages within 1 - 4 working hours. Please visit our ‘Contact us’ page for our address and other information.

RETURNS

Any returns must be made and back at our store 14 days within the receipt of your order. If we do not receive it back within this time we will be unable to give you a refund.

The Company cannot accept returns if a product/s are inadequate due to the fault of the buyer. For example, wrong sizing, colour, type etc.

The Company cannot accept returns if they are already personalised, unless the product is faulty on our behalf.

The Company shall only accept returns if a product/s are inadequate due to fault on our behalf. For example, personalisation wrong, or a faulty garment.

Any returned garments are subject to a 10% restock charge.  Should an exchange be required, our standard £4.25 carriage charge is charged
for shipping of replacement garments, the Buyer is also responsible for the returned goods carraige cost's.

CANCELLATIONS

Cancellations can only be made up to 6 working hours after you have placed your order/s.

Cancellations of orders must be made within 6 hours of receiving an order, after this any set-up of logos / artwork for embroidery / printing will be charged in full.

Garments which have already been produced and classed as work in progress prior to cancellation will be Invoiced in full.

Special rush deliveries, once placed and paid for cannot be cancelled due to the nature of the order.

"Printwear & Promotions" is a Trading Name of "The Herbert's Trading Company Ltd", Registration Number 10021787.